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Help Center
Frequently Asked Questions
Frequently Asked Questions
Limits
How do the account limits work?
I can't increase my account limits
CLABE Migration
CLABE migration
What is a CLABE?
What is SPEI?
What is Nvio Pagos Mexico?
When do I need to start using my new CLABE?
What will happen if by mistake I send funds to my old CLABE?
See all 14 articles
Bitso
What is Bitso?
What is an Exchange?
Is Bitso safe?
How can I start buying cryptocurrencies?
Where can I see my transaction history?
Wanna learn more about crypto? Click here!
See all 11 articles
Bitcoin
Bitso Help Center: Lightning Network for Bitcoin
What is Bitcoin?
Who created Bitcoin?
Is Bitcoin Anonymous?
Why do Bitcoins have value?
What are the advantages of Bitcoin?
See all 12 articles
Legal
Is Bitcoin legal in Mexico?
Address Migration for ERC20 Tokens
Get Started: What is an ERC20 token?
Get started: What is a crypto address and why do I need one?
EVM-compatible addresses: What is an EVM-compatible deposit address?
EVM-compatible addresses: How many EVM-compatible addresses do I have at Bitso?
EVM-compatible addresses: Where can I find my EVM-compatible deposit addresses?
Change in the address: Why are the deposit addresses changing in Bitso?
See all 12 articles
Help Center
What you need to know before investing in Crypto
How do I download or share the receipt for a transfer in Argentinian Pesos?
How do I create a ticket to request help?
Issues with my security code
I didn't receive the security code
How do I change my phone number?
I got the code, but it's incorrect or invalid
Why do I need the security code?
Something else is happening with my security code
Policies
Help Center and Social Media Policy
FAQ: Protect Yourself from Fraud and Scams!
What can I do to increase cybersecurity at home?
What is two-factor authentication (2FA)?
How can I make secure online transactions?
What are the main signs to detect a pyramid scheme (Ponzi scheme)?
Someone contacted me through social media or a messaging app offering investment opportunities in cryptocurrencies, with fixed and high returns in a short period of time. Is it a scam?
What should I do if I suspect someone knows my Bitso account login details?
Travel Rule
What happens if my transaction is rejected or canceled?
What is the Travel Rule?
How does Bitso follow the Travel Rule?
Why do I need to provide extra information?
What information is needed for Travel Rule?
Do I need to share the information if I already sent funds to that address?
See all 8 articles
Vector & Bitso
Frequently asked questions about Vector