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Help Center
Frequently Asked Questions
Frequently Asked Questions
Address Migration for ERC20 Tokens
Get Started: What is an ERC20 token?
Get started: What is a crypto address and why do I need one?
EVM-compatible addresses: What is an EVM-compatible deposit address?
EVM-compatible addresses: How many EVM-compatible addresses do I have at Bitso?
EVM-compatible addresses: Where can I find my EVM-compatible deposit addresses?
Change in the address: Why are the deposit addresses changing in Bitso?
See all 12 articles
Policies
Help Center and Social Media Policy
Travel Rule
What happens if my transaction is rejected or canceled?
What is the Travel Rule?
How does Bitso follow the Travel Rule?
Why do I need to provide extra information?
What information is needed for Travel Rule?
Do I need to share the information if I already sent funds to that address?
See all 8 articles
CLABE Migration
CLABE migration
What is a CLABE?
What is SPEI?
What is Nvio Pagos Mexico?
When do I need to start using my new CLABE?
What will happen if by mistake I send funds to my old CLABE?
See all 14 articles
Vector & Bitso
Frequently asked questions about Vector
Issues with my security code
I didn't receive the security code
I think my mobile number is wrong
I got the code, but it's incorrect or invalid
Why do I need the security code?
Something else is happening with my security code
Frequently Asked Questions About Bitcoin
What is Bitcoin?
What determines the Bitcoin price in Bitso?
Who created Bitcoin?
Where can I consult a transaction?
What are the Bitcoin confirmations?
Is the Bitcoin legal in Mexico?
See all 13 articles
Protect Yourself from Fraud and Scams!
What should I do if I detect a transaction in my Bitso account that I don't recognize?
What should I do if I suspect someone knows my Bitso account login details?
Someone contacted me through social media or a messaging app claiming to be from Bitso and offered to help me. Is it a scam?
Someone contacted me through social media or a messaging app offering investment opportunities in cryptocurrencies, with fixed and high returns in a short period of time. Is it a scam?
What are the main signs of Investment Fraud?
How can I make secure online transactions?
See all 9 articles
Frequently Asked Questions About Bitso
STP disconnection
Why are my withdrawals disabled?
How do I change my email?
Bitso and Nvio
How to remove authorized devices from your Bitso account?
Conversions
See all 14 articles
