There might be several reasons why you didn’t get the SMS.
Before trying again, check the following:
- Phone signal: If you have weak or unstable phone network connection, you may not be able to receive the SMS. If your device is not getting a good signal or or for some reason it's having trouble getting SMS, try turning it off. Ideally, wait for 30 seconds before turning it on again.
- Third-party applications: Some third-party applications installed on your phone could block SMS reception. There are multiple apps that could cause this. Some examples are True Caller/Hiya which can block calls/SMS.
- Phone memory is full: If your phone memory is full, it may not be able to receive new messages until space is cleared.
- “Do not disturb” mode or airplane mode: If your phone is in “Do not disturb” mode or airplane mode, messages won't be delivered until the phone is back online.
- Short codes blocked: Your telecom provider might have a block for short codes. In this case, you will need to contact them and confirm if your wireless plan includes short code messaging (incoming messages from shorter phone numbers used by companies instead of their regular ones).
- International roaming: check that your device has coverage and is not roaming internationally.
- Blocked numbers: Check that you don’t have blocked numbers on your mobile device.
How to unblock numbers?
For Android devices
- In the Messages app on your Android, select the three-dot menu at the top right of the screen.
- In the drop-down menu, select "Spam & blocked” to see the list of senders you are currently blocking.
- Tap the message you want to unblock and then select "Unblock."
For iOS devices
- Go to Settings and then select “Phone”.
- Select “Blocked contacts”. You’ll see a list of your blocked contacts. If you want to unblock one of them, swipe right to left across the number, then select “Unblock”.
Bear in mind you can send the SMS up to three times. If you still haven't received it, create a new ticket to get in touch with us. If you think your mobile number is wrong, check How do I change my phone number.