How do I change my phone number?

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If the phone number linked to your Bitso account is incorrect or outdated, or if you no longer have access to it, don't worry! Please get in touch with our Customer Support for assistance in making the necessary updates. Here's the information we'll need from you:

  • Clear photos of both sides of your official ID.
  • A recent selfie.
  • Your current mobile number.

We kindly ask that you wait for instructions from our Customer Support team before uploading any documents. This is something that can help us keep your account safe.

You can get in touch with our Customer Support team here. Once you've started the conversation, one of our agents will guide you on where to upload these files safely to make the update of your phone number easier.

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