At Bitso, we are committed to ensuring the highest level of security for your funds and account. As part of our ongoing efforts to protect your assets, we want to inform you about an important policy change regarding the use of jailbroken iOS devices.

A jailbroken iOS device is an Apple device, such as an iPhone or iPad, that has undergone a process to remove the restrictions imposed by Apple. This allows users to gain root access to the operating system, enabling them to install applications and tweaks that are not available through the official App Store. While some users choose to jailbreak their devices for increased customization and access to certain apps, this practice comes with significant security risks.

Jailbroken devices are more vulnerable to malware, hacking, and data breaches due to the removal of built-in security features. This poses serious risks to your personal data and any applications running on the device. Additionally, using jailbroken devices can lead to compliance issues and potential instability, which may affect your experience with our services.

To ensure we can provide the best protection for your assets, Bitso will no longer allow the use of jailbroken iOS devices starting July 16, 2025. We encourage you to continue accessing your account and managing your funds through our website or by using a non-jailbroken device.

If you have any questions or need assistance, please feel free to reach out to Customer Support.