Now, you can request your annual transaction report in the app or web. We’ll generate it and send it via email. How t...

We now have a new available feature for you: transaction reports. You can request your annual transaction report in t...

You probably already have your annual transaction report downloaded. If that’s not your case and you need it, you can...

Our mission has always been to make your experience in the crypto world smoother, easier, and quicker, and this is wh...

Before you start Bitso is an exchange - a platform for buying, selling, holding and sending cryptocurrencies. To lear...

If you already have a Bitso account and would like to access it using your Bitso app, please follow the steps below: ...

Before we start The 2FA security (for its acronym that refers to Two-Factor Authentication) is a complementary method...

What is a two-factor authentication (2FA)? The 2FA, also known as two-step verification or two-factor authentication,...

Note: The process of disabling your 2FA is currently available only on web and requires account access. If you want ...

A transaction PIN is a 4-6 digit number that we use to confirm the withdrawals (FIAT -MXN, ARS, BRL, COP, USD- or cry...

We know that you may occasionally need to change or recover your password due several reasons.  Don’t worry, this art...

Before you start, there are a couple of tips that will be useful in this process: Make sure you’re executing the devi...

If you need to update your email address, here’s how to do it. If you haven’t logged into your account yet, have your...