We know that you may occasionally need to change or recover your password due several reasons. 

Don’t worry, this article was created to guide you through the process of solving that easily so you can continue building your future with us.

Step 1. Start by accessing this link.

Step 2. After checking the info, confirm that you understand the consequences of resetting the password by clicking on "Continue".

Step 3. Select the type of account and enter the data with which you are registered in Bitso: country of residence, email, and date of birth.

IMPORTANT: the country you select in this form needs to match the one registered in your Bitso account, even if you are currently located elsewhere.

Step 4. Once you complete all the steps, a screen will appear confirming that the link was sent to your email. Simply click on the "Reset password" button in the email to receive a code via SMS message. 

Step 5. Go back to the Bitso webpage and enter the SMS code that has been sent to your phone.

If for some reason you don’t get the SMS, check this list of possible solutions.

Step 6. Create your new password. We recommend using at least 8 alphanumeric characters and never using repeated passwords.

Step 7. Once you have confirmed the password change, you will be directed to the page where you can log in with your new password. 

Still need our help?

Please open a chat with our Help Center.