Change or recover your password

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We know that sometimes you will need to change or recover your password due several reasons. 

Don’t worry, this article was created to guide and ease the process of solving that so you can continue building your future with us.


Step 1. Start by accessing the following link.


Step 2. After going through the info, confirm if you understand the consequences of resetting the password by clicking on continue.



Step 3. Select the type of account and enter the data you registered in Bitso: country of residence, email, and date of birth.


IMPORTANT: the country selected in this form needs to be the one registered in your Bitso account, even if you are in a different country at the moment.



Step 4. Once you complete all the steps, a screen will appear confirming the link was sent to your email. On the email, click on the button Reset password to receive a code through an SMS message. 


Step 5. Go back to the Bitso webpage and enter the SMS code that has been sent to the phone number.



Step 6. Create your new password. We recommend using at least 8 alphanumeric characters and never using repeated passwords.


Step 7. Once you have confirmed the password change, the page to log in with your new password will open. 


Still need our help?


Please open a chat with our Help Center.


Once you have done this, one of our agents will follow up on your ticket within 24 to 48 hours, keeping you informed of the progress of your request.

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