FAQ – Protect Yourself from Fraud and Scams!

What is two-factor authentication (2FA)?
Two-factor authentication (2FA), sometimes called two-step verification or double-factor authentication, is a securit...
2026-06-20 23:50:47 UTC
What are the main signs of Investment Fraud?
Scams involving cryptocurrency investments can occur in various ways, but they are all filled with false promises, su...
2026-06-22 20:57:45 UTC
Someone contacted me through social media or a messaging app offering investment opportunities in cryptocurrencies, with fixed and high returns in a short period of time. Is it a scam?
Cryptocurrency scams can occur in various forms but are generally associated with false promises of fairly significan...
2026-06-25 19:40:51 UTC
Someone contacted me through social media or a messaging app claiming to be from Bitso and offered to help me. Is it a scam?
At Bitso, we never send personal messages via WhatsApp or Telegram, and our social media profiles are always verified...
2026-06-16 02:09:45 UTC
What should I do if I detect a transaction in my Bitso account that I don't recognize?
Contact our support immediately. We suggest that you have your customer ID at hand to expedite assistance.
2026-06-22 20:56:07 UTC