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What is the Bitso Card? How does it work?
Where can I use my Bitso Card?
How many cards can someone request?
What is the minimum balance I need to have in my account to use the Bitso Card?
What is the difference between the digital and physical card?
Purchases and transactions
How can I deposit MXN in my Bitso Card?
Can I make international purchases?
Can I transfer to other accounts or banks from my Bitso Card?
Can I withdraw cash at ATMs with my Bitso Card?
Preferred funding source for your Bitso Card
How can I set up my preferred assets to pay with my Bitso Card?
How many times can I change my preferred funding source to make transactions with Bitso Card?
Can a merchant reject my transaction if the funding source is different from MXN?
Can I keep track of my transaction history made with a funding source different from MXN?
How can I set up my preferred funding source to make transactions with Bitso Card outside Mexico?
Request and activation
How do I request my Bitso Card?
How do I activate my Bitso Card?
Can I apply for the Bitso Card if I am not a Mexican national?
Do I need to pay an annuity for my Bitso Card?
Will the card be delivered to my home?
Customer support & disputes
If a purchase with my Bitso Card was declined, what do I do?
How can I ask for clarification if I don't recognize a transaction?
What should I do if my card is lost or stolen?
PIN change and setup
How safe is it to use the Bitso Card?
How can I block my Bitso Card?