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Help Center
Bitso Card
Bitso Card
Card usage
What is the Bitso Card? How does it work?
Where can I use the Bitso Card?
How many cards will there be per person?
What is the minimum amount I need to have in my wallet to use my Bitso Card?
What is the difference between the digital card and the physical card?
Purchases and transactions
How can I deposit MXN to my Bitso Card?
Can I make international purchases?
Can I transfer to other accounts or banks from my Bitso Card?
Can I withdraw cash at ATMs with my Bitso Card?
Crypto back
What is crypto back?
How many cryptocurrencies can I earn from each purchase?
How can I check the cryptos I've earned?
Is there a limit to how much crypto back I can get?
Request and activation
How can I apply for my Bitso Card?
How do I activate my Bitso Card?
Can I apply for a Bitso Card if I am not a Mexican national?
Do I have to pay a yearly fee for my Bitso Card?
Is the card delivered to my home address?
Customer support & disputes
What do I do if a purchase with my Bitso Card was declined?
How can I request clarification if I do not recognise a transaction?
What do I do if my card is lost or stolen?
Security
How safe is it to use the Bitso Card?
How do I block my Bitso Card?
