You can enable two-step verification on your Bitso account from the website or from the app, on iPhone or Android. This extra security step works alongside your password and helps protect your account from unauthorized access.

Enable it from the website

1. After logging in, go to "Profile" and, in the side menu, select "Security." In the submenu, select "Account security."
2. In the "2FA Token" section, click "Activate" and, on the banner that appears, select "Continue."
3. Download a verification app (for example, Google Authenticator or Authy) and, once it's installed, click "I already have the app."
4. Scan the QR code or copy and paste the code Bitso gives you into the verification app. Name the account, for example "Bitso."
5. Enter the 6-digit code the app generates into your Bitso account. Once it's accepted, two-step verification is active.

Enable it from the app (iPhone and Android)

1. Open the Bitso app and tap the menu icon ☰ in the top-left corner.
2. Go to "Security."
3. Select "2FA Authentication" and tap "Continue."
4. If you don't have a verification app installed yet, pick one (for example, Google Authenticator or Authy) and download it from your app store.
5. Once it's installed, return to the Bitso app and tap "I already have the app."
6. Copy the code shown on the screen.
7. Open your verification app, tap the "+" icon, and choose the option to enter the code manually.
8. Paste the code you copied and save it.
9. Copy the temporary code the verification app generates.
10. Return to the Bitso app, paste the code, and tap "Continue."

Didn't work? Here's what to do

If you lose access to the device with your verification app and also lose your recovery code, contact our support team to regain access to your account.