How to send cryptocurrencies to another wallet via the Bitso website?

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Before you start

Log in to your Bitso account with your username and password.

Network confirmations are required for the transfer to completed. If the network is saturated with too many transactions, it may take several hours to complete. You can check the number of confirmations for each cryptocurrency at this link.

Once your transfer has entered the Blockchain network, it is not possible to cancel, reverse or speed up this operation. Bitso does not intervene in the necessary confirmations for the transfer to be carried out successfully.

Before your withdrawal is confirmed, it will appear in pending status. This will change once you reach the required number of confirmations.


Steps to send cryptocurrencies.

You need to have the address to where the funds will be sent. The address is made up of a combination of numbers and letters, like the following example: 31rjKPVpRFo0HyjWeCUztYpTHf4UtiLdBt


Step 1. On the home page, select the “Wallet” option and then click “Send”.


Step 2. Then select the currency you want to send and the network that will be used. It is important that you select the correct network, as withdrawals made through the wrong networks cannot be recovered. IN THIS LINK we tell you each of the networks to be used for each currency.

Step 3. Enter the destination address and the amount you want to transfer. You will also need to enter your transaction PIN.


Step 4. Select “Continue”, confirm the transaction details and that’s it!


IMPORTANT: if you're sending XRP to another exchange, you will need to enter, in addition to the address, the Destination TAG. If sending to a Cold Wallet, the TAG will probably not be necessary, but these addresses must be activated with at least 20 to 25 XRP.


IMPORTANT: only Segwit addresses are supported to send LTC to another exchange and these start with the letter M. If your address is Native Segwit ltc1, withdrawal will not be possible.



Always, ALWAYS check the address you send your cryptocurrency to. At Bitso, we normally check the first 4 digits and the last 4 digits. If you send your coins or tokens to the wrong address, it will not be possible for you, or Bitso, to recover them: they will be lost on the blockchain forever.

We recommend that you have the Hash or Transaction ID so we can review the status of your transfer.

The Hash or Transaction ID is an identification code for cryptocurrency transactions and is made up of a combination of numbers and letters, like the following example: 48fd533ba8d6036b20ca12bd1421b9304eecd00f3aj4aca6cd7fe8a9845ec53d


Next steps

  • If the transaction does not have confirmations or the confirmations have not been completed, you must wait for the network to complete so that they can be deposited into your account.
  • If you need to periodically review the transfer status, you can do so at the following link: 

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