Cryptocurrency scams can occur in various forms but are generally associated with false promises of fairly significant and fixed returns in a very short time.  

Tips

• Beware of guarantees and big promises. Scammers often promise to make money quickly or get high returns or guaranteed profits. Research before investing!
• Do an internet search by entering the name of the company and the cryptocurrency and adding words like "review," "scam" or "complaint." If you search in Spanish, add words like "comentario", "opiniones", "estafa" or "queja".
• ¡Anyone who says you have to pay with cryptocurrencies, a bank transfer or a gift card to access the Bitso app, to open an account on our platform or to receive the returns from your purchase and sale of cryptocurrency is trying to scam you. If you pay them, there is usually no way to get your money back.
• Do not accept requests from people requesting personal information.
• Do not share screenshots of your account and balance.
• Do not reply to messages from people posing as Bitso.
• Do not transfer cryptocurrencies or money to people you don't know.

If in doubt, please contact our Support team immediately.