Someone contacted me through social media or a messaging app claiming to be from Bitso and offered to help me. Is it a scam?

Modified on:

At Bitso, we never send personal messages via WhatsApp or Telegram, and our social media profiles are always verified. If someone proactively contacts you and offers to help you download and install the Bitso app or create an account on our platform, it is most likely a scam. 



  • Do not accept requests from people requesting personal information.
  • Do not share screenshots of your account and balance.
  • Do not reply to messages from people posing as Bitso.
  • Do not transfer cryptocurrencies or money to strangers.

If in doubt, please contact our support team immediately.

Was this useful?