Bitso sets a monthly limit for deposits and withdrawals to help keep your funds safe. If you reach this limit, you need to request a higher limit to keep making these transactions, or wait until the following month.
Reaching your limit does not block your account. You can still buy and sell digital assets and use other Bitso features without restriction.
How to request a higher limit
- Open the Bitso app and tap the menu icon in the top left corner of the home screen.
- Tap Account.
- Tap Transaction limits.
- Check your current limits for depositing and withdrawing local currency and digital assets.
- To request an increase, tap Increase my limit and submit the requested documents.
After you submit your documents, our team reviews your request within 72 hours and emails you once it's approved or if we need something else from you.
What proof of address documents you can send
To confirm your address, you can send a utility bill for water, electricity, or gas. The bill can be in your name or in the name of a family member you live with. You can also send a bank document in your name, such as a payroll receipt or a bank statement.
If you don't have any of these documents, contact our team to explain what documents you have. We will look for the best way to help you.
What proof of income documents you can send
Accepted proof of income documents depend on your country:
| Country | Accepted documents |
|---|---|
| Mexico | Payslip, bank statement, investment portfolio, invoices, contracts, articles of incorporation, tax return |
| Colombia | Bank statement, payslip, investment portfolio, invoices, contracts, tax return |
| Brazil | Payslip, investment portfolio, invoices, contracts, annual tax declaration |
| Argentina | Pay slips or fee receipts, invoicing from the sale of products or services, accountant-certified income statement, purchase-sale agreements, investment portfolio |
| International (other countries) | Payslip, investment portfolio, invoices, contracts, tax return |
Didn't work? Here's what to do
Your request might not be approved if the document you sent doesn't support the limit you requested, if the document isn't valid, or if it's expired. In some cases, we might ask for additional documents to complete the review.
If you don't have a valid proof of address document, contact our team and explain what you have available.
If you submitted your documents and your limit increase wasn't approved, or you're having any other issue with this process, get in touch with our support team.