Before you start, there are a couple of tips that will be useful in this process:
Make sure you’re executing the device authorization process on the device you want to authorize.
Use the same Internet connection during the whole process since the provider’s IP can affect the process.
How do I authorize a new device to use Bitso?
For the Bitso app
Once you download the app, type in your credentials.
If you have enabled 2FA via Google Authenticator or Authy, add the code shown by the authenticator. If you haven’t enabled 2FA, you’ll receive a code via SMS.
After that, you can set up your mobile PIN.
You’ll receive an email where you can authorize the device by clicking on the "I authorize this device" button. If the button doesn’t work, you can copy and paste the link that we sent into a new tab. Check the spam folder to make sure you don’t miss it.
Once you click on the “I authorize this device” button, you’ll be redirected to another page informing that the device has been successfully authorized. Once you see this page, you can go back to the Bitso app and start using it.
For the web
Once you get into the bitso.com/login page, type in your credentials.
If you have enabled 2FA via Google Authenticator or Authy, add the code shown by the authenticator. If you haven’t enabled 2FA, you’ll receive a code via SMS.
In the meantime, you’ll receive an email asking for the device authorization. To proceed, you need to click on the "I authorize this device" button. Check the spam folder to make sure you don’t miss it. This email contains the location and the IP address of your device. If the button doesn’t work, you can copy and paste the link that we sent into a new tab.
Once you authorize the device you're using, you'll be automatically redirected to the Wallet page.
Recommendations
In case you don’t receive the email immediately, please wait up to 5 minutes and make sure your internet connection is working. If you don't get the email at all, please go through the login process.
Once you start the login process, you have 30 minutes to authorize your device. For security reasons, if you try after that, you’ll need to start over.
If you have any questions, please get in touch with our Customer Support team.