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Vector & Bitso
  • Frequently asked questions about Vector
Issues with my security code
  • I didn't receive the security code
  • I think my mobile number is wrong
  • I got the code, but it's incorrect or invalid
  • Why do I need the security code?
  • Something else is happening with my security code
Frequently Asked Questions About Bitcoin
  • What is Bitcoin?
  • What determines the Bitcoin price in Bitso?
  • Who created Bitcoin?
  • Where can I consult a transaction?
  • What are the Bitcoin confirmations?
  • Is the Bitcoin legal in Mexico?
See all 14 articles
Frequently Asked Questions About Bitso
  • Conversions
  • What is Bitso?
  • What is my transaction PIN?
  • What is the 2 factor authentication (2FA)?
  • Where can I see my transaction history?
  • Tutorial: What are the Maker-Taker fees and how do they work on Bitso?
See all 9 articles
Protect Yourself from Fraud and Scams!
  • What should I do if I detect a transaction in my Bitso account that I don't recognize?
  • What should I do if I suspect someone knows my Bitso account login details?
  • Someone contacted me through social media or a messaging app claiming to be from Bitso and offered to help me. Is it a scam?
  • Someone contacted me through social media or a messaging app offering investment opportunities in cryptocurrencies, with fixed and high returns in a short period of time. Is it a scam?
  • What are the main signs of Investment Fraud?
  • How can I make secure online transactions?
See all 9 articles
Policies
  • Help Center and Social Media Policy