If a purchase with my Bitso Card was declined, what do I do?

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Verify that you have enough MXN funds in your wallet.

 If you're shopping online, remember to use your digital card details; since for security, purchases will be declined if you use the data of the physical card. 

If you are buying in a physical store with your physical card, it is possible you might have entered your PIN incorrectly more than 3 times in a sales terminal and the transactions are being declined for security reasons.

If your card were locked due to entering the wrong PIN more than 3 times, it will be necessary to replace your card.

To help you with any problems with your card, you can contact our support team through the Help Center.

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