Bitso Transfer lets you send or receive money instantly and without a fee, using an email address, phone number, or QR code linked to a Bitso account. You don't need any external network or third party to complete the transfer.

How to send a Bitso Transfer

1. Open the Bitso app and tap "Send" from the main menu. Choose the currency you want to send, enter the amount, then tap "Next".
2. Check the sending limit on your account and the receiving limit on the recipient's account before you continue. If the amount goes over either limit, the transfer won't go through.
3. Select "Bitso Transfer" and enter the recipient's email address or phone number. This must match exactly what's registered on the recipient's Bitso account.
4. If you want, add a message for the recipient and tap "Next".
5. Review the summary showing the amount and the recipient's email or phone number. If everything is correct, tap "Confirm".

The funds are sent immediately and you get an email with the transfer details. If the recipient doesn't have a Bitso account yet, they get a text message or email with a link to create one. Once they register, the funds are credited to their account. If the transfer isn't claimed within 72 hours, the funds return automatically to your account.

Get your QR code to receive money

Open the Bitso app and tap the icon in the top right corner. Use it to scan someone else's QR code and send them money, or swipe up on the white menu to show your own QR code so someone else can send money to you.

Didn't work? Here's what to do

If the transfer didn't go through, check that the amount is within your account's sending limit and the recipient's receiving limit. An amount over either limit blocks the transfer.

If the recipient never claimed the transfer, check your transaction history. Funds return automatically to your account after 72 hours if the recipient doesn't complete registration or claim the transfer.

If you entered the wrong email or phone number, contact our support team right away. A transfer sent to a contact that isn't registered on the intended recipient's account may not be recoverable.