Bitso works with Nvio Pagos México as a payment processor to connect your account directly to SPEI, Mexico's interbank electronic payment system. Because of this direct connection, your Bitso account was assigned a new CLABE.
You'll receive an email from bitso@bitso.com letting you know your new CLABE is ready.
How to find your new CLABE
- Log in to your Bitso account, from the web or the app.
- Go to your account and select Mexican pesos.
- Select the Deposit option and click SPEI.
- Copy your new CLABE.
Update this CLABE in your online banking as soon as you get the notification email, so you can keep depositing via SPEI to your Bitso account. The deposit process stays the same, only the CLABE number changes.
Didn't work? Here's what to do
If you sent a deposit to your old CLABE after the change, contact our support team with proof of the transfer so they can look into your case. If your deposit doesn't show up after updating your CLABE, also contact support with proof of the transfer.