Manual deactivation of 2FA when you can't access your account is temporarily disabled. Please, contact the support team to perform the deactivation by CLICKING HERE.
2FA security (an acronym for "Two-factor Authentication") is a complementary method (alongside your password) to validate your identity. If you change phones or need to reset your device, you must first disable the 2FA security on your account before you can enable it again on the other app or on your new device.
In this article we will teach you how to deactivate 2FA security when you have access to your account and when you no longer have access to it.
- We recommend you review the following article which includes the most common questions related to this type of security: What is two-factor authentication (2FA)?
How to disable 2FA security on your account
Follow the steps that we share below:
When you have access to your account:
Step 1. Log in to your Bitso account through a computer (this can only be done on the web version at Bitso.com).
If you normally use the app, we may ask you to authorize this login.
Step 2. Go to your profile and in the left menu click on “Security”, then click on the green “Deactivate” button under the "2FA Token enabled" header.
Step 3. Open the 2FA app on your phone and enter the 2FA code then click on "Disable".
Do not use the emergency code provided to you when you activated the 2FA on your account, but the normal code you get when you open the 2FA app.
Step 4. Congratulations! You have now disabled the 2FA security on your account.
No access to your account:
In case you don't have access to your account or to the 2FA security code, you can deactivate it by following these steps:
Step 1. Log in and on the "I lost my device with 2FA" option.
Step 2. Now, select the option "I don't have an emergency code".
Step 3. Fill out the form that the system will give you. If all the information is correct and matches your Bitso profile, you will receive a link via email that you must copy and paste into the browser of the same device you are using to carry out the process.
Step 4. Once you have opened the link, you will receive a text message with a 6-digit code. You will have to enter this code in the link you opened, and then click on "Confirm".
Step 5. Done! Your 2FA security has been successfully disabled. Now you can enter with your email and password.
- Using your emergency token - When the system asks you to enter the 6-digit code, click on the option "I lost my device with 2FA" and then insert the emergency code where indicated. If the code is correct, you will receive an email asking you to confirm the deactivation along with an SMS to complete the process.
2FA security is key to keeping your account and funds safe. We recommend that you reactivate it as soon as possible.
In the event of any inconvenience during the process, do not hesitate to contact our support team via ticket at https://support.bitso.com/hc/en-us/requests/new