You see a captcha error on the Bitso website (bitso.com or Bitso Alpha) when the captcha does not load, or when your browser shows the message "g_recaptcha_response faltante". It can happen when you log in, use Bitso Alpha, or change your NIP. This applies to all accounts in Mexico, Argentina, and Colombia.
The error appears when an ad blocker, VPN, or privacy tool blocks the cookies the captcha needs. It also appears when your connection changes IP address too often.
What to do
- Uninstall any ad blocker, VPN, or privacy extension. Turning it off is not enough.
- Connect with mobile data only and turn WiFi off. You can also try a more stable WiFi network.
- Clear your browser's cookies and cache, then try again.
- Try again from another browser, for example Chrome or Firefox.
Didn't work? Here's what to do
If the error continues, contact support through the chat in the app or on the website. Send a short video that shows the error.