If you enter your credentials and the app takes you back to the start screen, or you see "Something went wrong on our side" or "Something went wrong. Try again in a few moments", follow these steps in the Bitso app on iOS or Android. This applies to all accounts.
For security, if the time on your phone differs by a few minutes from Bitso's servers, the system blocks the login automatically to protect your account and funds.
- Set your phone's date and time to automatic. On Android: Settings > General management (or System) > Date and time > turn on "Automatic date and time". On iPhone: Settings > General > Date & Time > turn on "Set Automatically". Also check that the time zone is automatic or matches where you are.
- Fully close the Bitso app. Swipe it away from your recent apps, then open it again.
- Update the Bitso app to the latest version.
- If the error happens on WiFi, try with mobile data only, or connect to another WiFi network.
- If it still happens, uninstall the Bitso app and install it again.
Didn't work? Here's what to do
Contact us through the chat in the app or on the web. Send a short video of the error, your phone model, your operating system version and your Bitso app version.