You can cancel your Stocks account anytime without affecting your Bitso account. Here's how the process works.
How to cancel your Stocks account
Our support team handles the cancellation. To start the process:
- Go to Settings, then Account, then Stocks in the app.
- Select "Close account" and confirm your request.
- Our team processes the cancellation and lets you know when it's done.
Before canceling, make sure you don't have open positions or a balance in your Stocks account.
Requirements to complete the cancellation
Your Stocks account must have no open positions and no balance before the cancellation can proceed. If you try to cancel with open positions, the app will let you know and you won't be able to continue until you resolve it.
You can keep using Bitso after canceling
Yes. Canceling your Stocks account doesn't affect your Bitso account. You can keep using all other products and services in the app as usual.
You can't reopen a Stocks account afterward
No. Once your Stocks account is canceled, you can't open a new one with the same email address. Keep this in mind before starting the process.
How to access your documents after canceling
After cancellation, you can still access your account statements and tax documents. Go to Settings, then Account, then Stocks, then Documents and reports.
Didn't work? Here's what to do
If the app blocks your cancellation, the most common cause is an open position or remaining balance in your Stocks account. Close your open positions and withdraw or transfer your balance, then try canceling again. If the request still doesn't work, contact our support team.