In extremely rare cases, Earnings operations may be temporarily suspended for a specific asset. Here's what's happening and what you can do.

What does it mean that operations are suspended?

When an extremely rare and unpredictable market event affects the liquidity needed to process an unusually high volume of transactions, Bitso temporarily suspends the following operations for the affected asset:

• Withdrawals
• Conversions, sales, and orders
• Disabling Earnings (unenrolling)

This measure protects everyone's funds. Your balance stays safe and is still yours.

Why does this happen?

Some assets in Earnings generate returns through external staking protocols. These protocols have their own lock-up periods, so Bitso can't always access the underlying funds instantly. To keep liquidity available, Bitso maintains a reserve for each asset.

When that reserve reaches a critical level, usually during an extreme and unexpected market event, Bitso temporarily suspends outflows for that asset to protect everyone's funds. This can affect any asset enrolled in Earnings, though it's less likely to affect USDC or USDT.

The suspension only applies to the specific asset affected. The rest of your assets and operations on Bitso continue working normally.

What can I do in the meantime?

• Check your balance: you can review your Earnings balance at any time from the app.
• Buy more of the asset: purchases stay available during the suspension.
• Wait for reactivation: operations are automatically restored as soon as liquidity returns to normal levels.

Are my funds at risk?

Your balance stays recorded in your account the whole time. The suspension is a precautionary measure to keep your assets safe and support a smooth withdrawal process once conditions return to normal. Withdrawals may take a little longer than usual, but your funds are not at risk.