There are several reasons you might not receive your security code by SMS. Check these before requesting a new one.
Common reasons the code doesn't arrive
- Weak phone signal: turn your phone off, wait 30 seconds, and turn it back on.
- Third-party apps: some apps, like spam blockers, can block SMS from arriving.
- Full phone storage: free up space so you can receive new messages.
- Do not disturb or airplane mode: turn these off before requesting a new code.
- Short codes blocked by your carrier: contact your carrier to confirm your plan allows messages from short codes (the shorter numbers companies use instead of standard phone numbers).
- International roaming: check that your phone has coverage and isn't in roaming mode.
- Blocked numbers: check that you haven't blocked Bitso's number on your phone.
How to unblock numbers on Android
- Open your Messages app and tap the three-dot menu in the top right corner of the screen.
- Select "Spam and blocked" to see the list of blocked senders.
- Tap the message you want to unblock and select "Unblock".
How to unblock numbers on iOS
- Go to Settings and select "Phone".
- Select "Blocked Contacts". Swipe left on the number you want to unblock and tap "Unblock".
Didn't work? Here's what to do
You can request the SMS code up to three times. If you still haven't received it after three attempts, create a support request and our team will help you.
If you think your phone number is incorrect, update your phone number.