Bitso doesn't charge any fee for transferring your stock portfolio from another app or broker. However, the platform you're transferring from may charge a fee for processing the portfolio transfer.

If you meet the requirements, you can request a refund of that fee.

Who can request a refund?

You can request a refund if you transferred a portfolio worth 3,000 USD or more.

Important: you have a maximum of 90 days from the date your portfolio transfer completed to request your refund. After this period, we won't be able to process your request.

How do I request the refund?

To request the fee refund, contact our support team within 90 days of your portfolio transfer.

Our team will review your request and let you know about the refund process.

How long does the refund take?

Once you contact us, our team will review your request and notify you of the status by email.

If you still need help, you can contact our support team by chat, available 24/7.