Deposits can take up to 24 business hours to be credited to your Bitso account. Your account also has deposit and withdrawal limits based on your identity verification level. If the deposited amount goes over that limit, the full balance is automatically returned to your bank account.

You can check your current limits in your account.

Didn't work? Here's what to do

If more than 24 business hours have passed and your deposit still hasn't shown up, contact our team through the Help Center. You can use the 24/7 chat or open a support request. When you open the request, select your country, the problem type "Deposits," the method "Bank transfer (local currency)," and the subcategory that matches your issue.

Include the following information in your request:

• The account number you sent the transfer to
• Your transfer receipt or a screenshot of it from your bank
• The reference or tracking number your bank gave you
• The date and time of the transfer
• The exact amount transferred, in your local currency