How do I increase my limits?

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You can upgrade your withdrawal and deposit limits in the app or web. 

Depending on the level you’re upgrading to you’ll be asked for personal information and/or documents.

How to increase my limits in the app?

  1. Open the Bitso app on your phone.
  2. Select the icon at the top left to access your profile.
  3. Select “Account”.
  4. Select “Account limits”.
  5. There, you’ll check your current limits. To upgrade, select “Upgrade your wallet limits” and then “Complete information”.
  6. You’ll be redirected to our website to complete the process.

How to increase my limits on the web?

  1. Go to to enter your account.
  2. Go to the top right, where you’ll see your name and select “Profile.”
  3. Select “Limits” and then “Increase limits”.
  4. You’ll be guided to complete the process depending on the level you want to upgrade to.


What if I'm at the highest level and want an upgrade?

If you’re already at the highest level, you can submit a request, and we’ll let you know the additional documents and information you need to provide.

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