Phone and social media scams have increased. Someone may contact you saying your account has alerts for suspicious transactions or unrecognized charges, aiming to get your account details.

If someone contacts you and asks for your account details, end the communication immediately. Bitso never asks for your access details by phone, social media, or direct messages.

To verify any alert about your account, use only these official channels:

• Official Bitso website: https://bitso.com
• Bitso Help Center: https://support.bitso.com/hc/en-us
• Create a support request: https://support.bitso.com/hc/en-us/requests/new
• Chat with our support team: https://support.bitso.com/hc/en-us