Digital asset scams usually rely on false promises of high, guaranteed returns in a short time. Knowing the warning signs helps you protect yourself.

Keep the following in mind before you invest or share any information:

• Be wary of guarantees and exaggerated promises. If someone assures you that you will make money fast or get a high guaranteed return, research before you invest.
• Search online for the company name and the digital asset along with words like "review", "scam", or "complaint" before making a decision.
• Anyone who asks you to pay with digital assets, a money transfer, or a gift card to access the Bitso app, open an account, or receive earnings from your operations is trying to scam you. If you pay, you usually cannot get your money back.
• Do not accept requests from people asking for your personal information.
• Do not share screenshots of your account or balance.
• Do not respond to messages from people impersonating Bitso.
• Do not transfer digital assets or money to people you don't know.

If you have doubts about a message, offer, or request, contact our support team before acting.