The app feels slower than before

We are working to improve the app's performance. If you notice it running slowly, try the following:

• Close and reopen the app.
• Check your internet connection.
• Make sure you have the latest version of the app installed.
• Clear the app's cache if needed.

If the app is still slow after trying this, contact our team.

Getting used to the new design

We understand adjusting to a change can be challenging. Most people find the new design intuitive after 2 to 3 days of use. Give it some time, you'll likely get used to it sooner than you expect.

You can't find a feature in the new design

Every feature from the previous app is still available, some just moved to a new place. If you can't find something specific, try the following:

• Check the side menu for account-related features.
• Look in the "Portfolio" tab for information about your assets.
• Use the search feature to find specific digital assets.

If you still can't find what you're looking for, contact our team.

You updated the app but still see the old design

Bitso is rolling out the new design gradually, so some people need to wait a little longer for their turn. If you already updated the app but still see the previous design, you'll get access to the new design soon as availability expands. Thank you for your patience.