If your transaction didn't go through, it could be for a few reasons, but don't worry, we'll help you sort it out.

If you traded outside market hours or on a weekend, it's normal for your order to show as "processing" while it waits for the market to open. When the market opens, the system tries to execute it, but it can still fail to complete for other reasons, like insufficient funds or a connection issue.

What to do?

• Check your funds: Make sure you have enough balance in your account to cover the purchase.
• Try again: If the connection failed, sometimes retrying the transaction is enough.
• Contact Support: If the problem persists, our support team can help you review your account and find the cause of the rejection.