If your transaction wasn’t completed, it could be for several reasons, but don’t worry—we’ll help you fix it. The most common reason is that you might be trading outside market hours or on a weekend. Other reasons could be insufficient funds in your account or an internet connection issue.

What to do

• Check your funds: Make sure you have enough balance in your account to cover the purchase.
• Try again: If the connection failed, sometimes simply retrying the transaction is enough.
• Contact support: If the problem persists, our support team can help you review your account and find out why the transaction was rejected.