A secure email code is a personal code you create to confirm that an email really comes from Bitso. Once you turn it on, every security email from Bitso includes this code. If you receive an email that claims to be from Bitso and does not show your code, treat it as fraudulent and do not interact with it.
Why it matters
- It builds awareness. The code reminds you to check that an email is real before you act on it.
- It adds a layer of protection. Even a well-made fake email will be missing your code, which warns you before you click a link or share information.
- It builds trust. When the code matches, you know the message came from Bitso.
Which emails include your code
Bitso includes your secure email code in security and identity verification emails related to:
- Log in
- Log out
- New device authorization
- Password change
- Email change
- Mobile number change
- Device removal
- Withdrawal cancellation, under review, or rejection
If you get an email about security or identity verification and it doesn't include your code, do not interact with it.