To deposit crypto into your Bitso account, you need to select the same network the sender used. Many crypto assets operate on more than one network, so picking the wrong one can cause your funds to get lost.

When you start a deposit, search for the crypto by name or symbol, for example Bitcoin (BTC), Ethereum (ETH), or Tether (USDT). If that asset supports more than one network, Bitso shows you every available option so you can match it to the network your sending wallet or exchange uses.

What happens if you choose the wrong network? If you send crypto on a network that Bitso does not support for that asset, the deposit may not arrive, and recovering the funds afterward can be difficult or, in some cases, impossible. Always confirm both sides of the transfer use the same network before you send.

Didn't work? Here's what to do: If you already sent crypto and it hasn't appeared in your Bitso account, contact our support team as soon as possible and share your transaction details. Recovery isn't guaranteed and depends on the cryptocurrency and network involved.