If a withdrawal, a conversion, or a change to your Earnings status is not working the way you expect, check a few things before you contact us.

Open the app and review your Earnings balance and transaction history to confirm what happened. Note which asset is involved, which action you tried (withdrawal, conversion, or turning Earnings on or off), and the date and time it happened.

Contact our support team and share these details. Our team will review your case and help you resolve it.