If your withdrawal was denied, it doesn't mean there is a problem with your account. Bitso reviews transactions before they go through to protect your funds and prevent unauthorized activity.

Bitso holds a Distributed Ledger Technology license from the Gibraltar Financial Services Commission (GFSC), one of the most innovative financial regulators in the world. This license requires Bitso to follow strict standards for the safe custody of your funds, so we review withdrawals that need a closer look before we complete them.

Didn't work? Here's what to do

Contact our support team through Bitso Chat in the Help Center. Our team will review your case and let you know what to do next. If you think someone else is trying to access your account, tell our support team right away.