If you're trying to withdraw funds from your Bitso account and your transaction ended up being denied, no worries! In this article, you will learn why it happens and what are the reasons why we do this.

We deeply care about your funds' safety

Denying a transaction is a procedure that reinforces the commitment that Bitso has to make your account and funds safe. 

Bitso is the first financial services provider powered by crypto in Latin America that’s internationally regulated. We hold a DLT license granted by the Gibraltar Financial Services Commission (GFSC), one of the most innovative financial regulators in the world. 

We operate under the GFSC’s principles, which include secure custody of funds, high-security standards, and customer support across all countries where we operate. You can check out Bitso's license approval by the GFSC here.

Reasons for denying transactions

The denial process happens after a careful review to keep your account safe. If your transaction got denied, it means it didn't meet all our safety criteria. If you suspect fraudulent activity on your account or if you still need to make that transaction, just hit up our Support team through Bitso Chat in the Help Center.