The transaction PIN is a 6-digit number you use to confirm withdrawals on the web version of Bitso. You set it when you create your account, and it works like an ATM PIN.

How to change your transaction PIN

Go to your profile and, in the security menu, choose account security. In the transaction PIN section, select change and follow these steps:

1. Enter your personal details: the email you used to create your account, your date of birth, and your country of residence.
2. Enter the code we sent to your email. This code is available for 30 minutes. If it expires, you can request another one.
3. Confirm your identity with a code we send to your phone number by text message (SMS).

After you enter the code, set your new transaction PIN. Use numbers only, with no sequences or repeated digits.

Didn't work? Here's what you can do:

If the email code doesn't arrive:

• Clear your browser's cookies and cache and try again. Old cookies can stop the code from being sent.
• Check your spam and trash folders.
• If it still doesn't arrive, request the code again.
• If your email uses your own domain or your company's domain, ask your email provider to confirm it isn't blocking Bitso emails.

If the SMS code doesn't arrive:

Check that the phone number in your profile is correct and that you have signal. Wait a few minutes, as delivery can take time.

If you see the error "g_recaptcha_response faltante":

An ad blocker or VPN is blocking the verification. Uninstall it, because turning it off is not enough, or try from another network.

If you use Microsoft Edge:

Try Chrome or Firefox.

If the problem continues, contact support from the chat in the app or on the Bitso website.