Deposit ETH using the Optimism network
To deposit ETH into Bitso using the Optimism network, open the Bitso app and tap Deposit.
- Select Crypto and choose ETH Ether.
- Select the Optimism network.
- Copy the deposit address Bitso generates for that network.
- Paste that address in the platform or wallet you are sending ETH from, and confirm it is also set to send over the Optimism network.
- Confirm the amount and send the ETH.
There is no minimum deposit amount. Your ETH appears in your Bitso account after 15 confirmations on the Optimism network.
Deposit didn't work? Here's what to do
The most common cause of a failed or missing crypto deposit is sending funds on the wrong network. Before you send, confirm that both Bitso and the platform or wallet you are sending from show Optimism, not the Ethereum main network or another network.
If you already sent ETH on the wrong network, contact our support team with your transaction details as soon as possible.
Withdraw ETH using the Optimism network
To withdraw ETH from Bitso using the Optimism network, open the Bitso app and tap Send. You don't need to complete any additional identity verification for this, as long as the withdrawal is within your account's limits.
- Select Crypto and choose ETH Ether.
- Select the Optimism network.
- Enter the amount of ETH you want to send.
- Enter the receiving address, and confirm it supports the Optimism network.
- Confirm the withdrawal.
There is no minimum withdrawal amount. The network fee varies with network conditions at the time, so the amount can vary between withdrawals. How much you can withdraw depends on your account's verification level.
Withdrawal didn't work? Here's what to do
The most common cause of a failed or lost withdrawal is sending to an address or platform that doesn't support the Optimism network. Before you withdraw, confirm the receiving wallet or exchange accepts Optimism.
If your ETH shows as sent but hasn't arrived yet, the delay usually happens on the receiving platform's side, not Bitso's. Confirmation time varies depending on that platform.