What is Payoneer's official website?
Payoneer's official website is www.payoneer.com.
How do I link my account?
Click Deposit, then select Payoneer and follow the steps in the app: log in to your Payoneer account from Bitso and authorize the connection between both accounts.
Can I link more than one account?
No, you can only link and receive deposits from a single Payoneer account, and that account must be in your name.
Which currency can I deposit on Bitso?
For now, you can only deposit USD. If you have no USD balance in Payoneer, you can link your account, but you cannot send deposits until you have USD balance there.
How much does it cost?
The transaction has a cost of 2.9%.
What exchange rate applies when I convert the digital dollars I receive on Bitso to pesos?
On Bitso, you can convert digital dollars (USDC) to pesos at the current rate shown in the app. You get a competitive conversion price, and you can withdraw to your bank or virtual wallet 24 hours a day, 7 days a week.
What are the minimum and maximum amounts to transfer from Payoneer to Bitso?
The minimum amount to transfer from Payoneer to Bitso is 10 USD per transaction. In addition to this minimum, the following limits apply:
| USD deposit limit (daily) | $1,000 |
| USD deposit limit (last 30 days) | $6,000 |
| Number of deposits (daily) | 5 |
| Number of deposits (last 30 days) | 10 |
Didn't work? Here's what to do
Deposits normally go through without problems. If one fails, it may be due to a problem verifying your account on Payoneer or a system error. Check these cases:
- Payoneer rejects the deposit. The deposit expires if you take more than 2 minutes to enter the details and confirm it on the Payoneer screen. Start the deposit again and confirm it within 2 minutes.
- You see a limits error. Check the limits in the table above. The daily limit counts the last 24 hours, and the 30-day limit counts the last 30 days, not the calendar month.
- Payoneer says you have insufficient balance even though you have balance. It can be one of three causes. For any of them, contact Payoneer support:
- Part of your Payoneer balance is committed to a recent transaction, so you don't have 100% of it available.
- Your Payoneer debit card expired.
- Your Payoneer account doesn't have your country of residence registered (Mexico, Argentina or Colombia). If so, ask Payoneer to update it.
If the problem continues, contact our support team through the chat in the app or on the web.