To use Bitso on a new phone or computer, you need to authorize the device first. You can do it from the Bitso app or from the website.

Before you start

• Complete the authorization on the same device you want to authorize.
• Use the same internet connection for the whole process. Switching networks can affect the result.
• Bitso sends you a code by email. You do not need to open any link: enter the code on the screen.
• Always use the most recent code you receive. If you enter a wrong code 3 times, access to your account is restricted.

Authorize a device from the Bitso app

1. Download the app and enter your login details.
2. If you have two-step verification turned on with a verification app (for example, Google Authenticator or Authy), enter the code it shows. If you do not, you will receive a code by text message (SMS).
3. You will receive an email with a verification code. Enter the code we sent you by email on the Bitso screen.
4. After you enter the code, you can turn on fingerprint or biometric access, or continue without setting up a PIN.
5. Once you complete this step, the device is authorized and you can use the app as usual.

Authorize a device from the website

1. Enter your login details at bitso.com/login.
2. If you have two-step verification turned on with a verification app (for example, Google Authenticator or Authy), enter the code it shows. If you do not, you will receive a code by SMS.
3. If the device is new, you will receive an email with a code. Enter the code we sent you by email to authorize the device. The email also shows the location and network address of the device trying to log in.
4. If the device was already authorized before, you will not receive a new email and you can continue right away.
5. Once you authorize the device, we take you to your Bitso account automatically.

If you do not receive the email or time runs out

If the email does not arrive right away, wait up to 5 minutes and check that your internet connection works. If it still does not arrive, log in again to generate a new request.

Check your spam folder and your trash. Add bitso@bitso.com to your contacts. If you use a work email, ask your IT team whether it blocks emails from Bitso.

You have 30 minutes from the moment you log in to authorize the device. If that time runs out, start the process again.

Didn't work? Here's what to do

Use these steps if the authorization email does not arrive, the code does not work, or the authorization does not complete.

For your security, you must finish the authorization on the same device, browser, and internet connection where you logged in. Any change in your connection or blocked cookies interrupts the process.

1. Use the most recent code you received by email. Check that it is not from an earlier attempt.
2. Enter the code from the email on the same phone or computer where you logged in, and in the same browser.
3. Turn off any VPN (virtual private network), ad blocker, or privacy extension. If the problem continues, uninstall them.
4. On iPhone, turn off iCloud Private Relay. Go to Settings, tap your name, then iCloud, then Private Relay.
5. Complete the whole process on one connection, WiFi or mobile data. Do not switch from one to the other halfway through.
6. Update the Bitso app and your browser. If it keeps failing, clear your cookies and cache, or try another browser.

Contact us through the chat in the app or on the website. Send a short video of the whole process, from login to the error.