Before you start, there are a couple of tips that will be useful in this process:
- Make sure you’re doing the device authorization process on the same device you want to authorize.
- Use the same internet connection during the whole process since the provider’s IP can affect the process.
How do I authorize a new device to use Bitso?
For the Bitso app
Once you download the app, type your credentials.
If you have activated the 2FA via Google Authenticator or Author, add the code the authenticator shows. If you don’t have 2FA activated, you’ll receive a code via SMS or WhatsApp.
After that, you can set up your mobile PIN:
In the meantime, you’ll receive an email asking for the device authorization, and you can do it by clicking on the "I authorize this device" button. If the button doesn’t work, you can copy and paste the link that we sent into a new tab. Check the spam to make sure you don’t miss it.
Once you click on the “I authorize this login” button, you’ll be redirected to another page that tells you the device was successfully authorized. Once you see this page, you can come back to the Bitso app and start using it.
For the web
Once you get into the bitso.com/login page, type your credentials.
If you have activated the 2FA via Google Authenticator or Author, add the code the authenticator shows. If you don’t have 2FA activated, you’ll receive a code via SMS or WhatsApp.
In the meantime, you’ll receive an email asking for the device authorization, and, to proceed, you need to click on the "I authorize this device" button. Check the spam to make sure you don’t miss it. This email contains the location and the IP address of your device. If the button doesn’t work, you can copy and paste the link that we sent into a new tab.
Once you authorized the device you're using, you'll be automatically redirected to the Wallet page.
Recommendations
- If you don’t receive the email immediately, please wait up to 5 minutes and make sure your internet connection is working in the meantime. If you don't get the email, please retry the login process.
- Once you start the login process, you have 30 minutes to authorize your device. If you try after that, you’ll need to start over for security purposes.
If you have other questions, please get in touch with our Customer Support team.